Data Protection and Privacy Policy

Data Protection and Privacy Policy

Your privacy is important to us and we value your rights to your own personal data and privacy. Your trust in how the company handles your personal data is important to us.

Our Data Protection Policy outlines how we collect, use, disclose and protect your personal data in accordance with the Personal Data Protection Act (“PDPA”) and we strive to protect the personal data of individuals. Please take a moment to read and understand how we collect, use and/or disclose your personal data.

What is Personal Data?

Personal data refers to any data or information about you which can be identified either,

Depending on your relationship with us (e.g. prospective or current client, employee or business partner), the personal data about you which we may collect, use and/or disclose include:

Purposes for the Collection and Use of your Personal Data

We collect and use your personal data to provide our products and services which may include the following non-exhaustive scenarios with you as applicable,

If we wish to collect, use, retain and/or disclose your personal data for any other purposes, we will seek your consent.

Disclosure of Personal Data

All personal data held by us will be kept confidential and protected to our best efforts. However, the company may provide and/or disclose information to parties to satisfy a purpose for which your personal data is collected: 

When we disclose your personal data to third-parties, the company will, to the best of its abilities, exercise reasonable due diligence that they are contractually bound to protect your personal data in accordance with applicable laws and regulations, save in cases whereby your personal data is publicly available, where the use or disclosure of your personal data is otherwise legally mandated.

Personal Data Storage Time

We shall safekeep and store your personal data for as long as necessary to fulfil the purposes for which the data was collected for, regulatory and/or legal obligations of the company as mandated by relevant authorities.

Queries, Access/Correction Requests and Withdrawal of Consent

Should you:

Please submit a written request with any supporting documents (where applicable) to our Data Protection Officer (“DPO”) and we endeavour to respond to you within 30 days of the submission.

Should you choose to withdraw your consent to any or all use of your personal data, depending on the nature of your request and relevant circumstances, the company may not be in a position to continue providing any further services or maintaining further relationships. Such withdrawal may also result in the termination of any agreements or relationships you may have with us in the first place.


If you wish to make a complaint regarding the handling and treatment of your personal data, please contact our DPO directly. The DPO shall contact you within 5 business days to provide you with an estimated timeframe for investigations and resolution of your complaint.

Should the outcome of the resolution not to be satisfactory, you may refer to the Personal Data Protection Commission (“PDPC”) for any further resolutions.

Contact Us

Data Protection Officer of ICHAM Pte. Ltd.